Refund Policy

Last Updated: February 2026

Our professional fee is backed by a 100% refund guarantee, applicable only in the event of an unsuccessful Tech Nation endorsement outcome.

Non-refundable circumstances

The refund guarantee does not apply where a refusal results from any of the following:

Undisclosed criminal record: Applications refused due to a criminal record that was not disclosed to UK Global Talent prior to submission are not eligible for refund.

Prior immigration violations: Refusals resulting from prior immigration violations not disclosed by the client are not eligible for refund.

Inaccurate or incomplete information: Applications submitted with inaccurate, incomplete, or fraudulent information provided by the client are not eligible for refund.

Client non-compliance: Where timelines are not met due to delayed client responses, failure to provide requested materials, or non-adherence to agreed procedures, no refund is due.

Withdrawal or change of circumstance: Clients who elect to discontinue services, change immigration plans, or withdraw applications for personal reasons are not entitled to refunds for work completed.

Policy or criteria changes: UK immigration rules and endorsement criteria are subject to change. Applications affected by policy amendments during the preparation or submission process are not eligible for refunds.

Re-application support

In cases where applications are declined and no service failure occurred, UK Global Talent may offer re-application preparation at a reduced fee or without additional charge, at our discretion. This goodwill gesture does not constitute an admission of liability or service failure.

Refund requests

Claims must be submitted in writing to within 30 days of the relevant outcome. All claims are reviewed on a case-by-case basis.

This policy forms part of our Terms of Service and is governed by the laws of England and Wales.